Refund and cancellation policy
These terms apply to Savira’s fixed-duration subscriptions once paid checkout is enabled.
Effective and last updated: 18 August 2026
1. Subscription structure
Monthly, quarterly, six-month, and yearly plans are fixed-duration purchases and will not auto-renew at launch. Unless refunded, paid access continues until the stated expiry date, after which the account returns to the free tier.
2. Seven-working-day withdrawal
A user may request a full refund within seven working days of purchase without giving a reason and without deduction of gateway charges. Fridays and official public holidays are excluded when calculating working days.
3. Requests after seven working days
Non-use alone does not create a refund after this period. Savira will review duplicate payments, incorrect charges, failure to activate access, an unauthorized charge after investigation, a material service defect, or extended unavailability attributable to Savira. For a qualifying outage, Savira may offer an equivalent extension or a proportional refund.
4. How to request
Until an in-account form is available, send a written request from the account email to support@saviraclub.com, including the account email, transaction reference, and purchase date. A reason is optional during the first seven working days. Telephone assistance is available Saturday–Wednesday, 9:00–17:00 Iran time at +98 902 679 6669, but a call does not replace the written request.
5. Processing
Receipt is recorded immediately, initial review is normally completed within one working day, and an eligible refund is initiated within two working days. Funds are returned through a secure process and, where possible, to the original payment method. Final settlement time may depend on the gateway or bank. Savira never requests CVV2, card passwords, or a full card number.
6. Effect of a refund
When a full refund is initiated, paid access ends but the account and learning history remain on the free tier unless deletion is separately requested. A promotional purchase is refundable only up to the amount actually paid. Account deletion is not itself a refund request.
7. Review and complaints
Savira provides a written result and reference. The operator’s legally required details are on the contact page, and Enamad validity can be checked through the official seal below.